Prices
Unitary prices, taxes are included.

Orders
Shipment is free for orders totalling more than 250,00€. Products purchased with the presale discount will be delivered in 12 weeks. For normal delivery, purchase without discount code.

Delivery
Orders can be shipped or picked up in our store in el Raval, Barcelona. Orders will be ready for shipment after 12 weeks.

Payment terms
Pre-payment in full required for all presale orders.

Warranty
SURU warrants its products for five (5) years against any defects in material or workmanship. We have spare parts for all the pieces and components of the products.

Claims and returns
Any anomaly caused by transportation which is noted in the product or packaging must be recorded on the delivery note, and SURU informed therefore within 24 hours. No compensation can otherwise be paid for any possible defects.

Returns won’t be accepted without authorisation by our quality department, nor any complaints made later than seven days after receipt of goods. We would ask that you refrain from using the product after making a complaint.

Goods which have been agreed to be returned should be sent in their original package or protected to assure they will not suffer any damages during the transport.

Risks
Production of each product will kickstart if the minimum required quantities are met. If not enough are sold, we will refund the money immediately of the unprocessed orders.